Telephone
services in the UK have up until recently
worked on the principle of 'the caller
pays'. This simply means if I telephone
you I pay for the call, you don't
have to pay to receive my call. But
we have discovered that this principle
is no longer always the case.
There
are now a range of services being
offered in the sms-text message five
digit short codes beginning 82***
which allow companies to call you
AT PREMIUM
RATES after you call them
just once.
This
can cost up to £1.50 a call
when THEY CALL YOU BACK.
This
is because, after one call to these
numbers, you are deemed to have subscribed
to their premium rate service. And
they can call you back repeatedly
until you unsubscribe.
Bear
this in mind when you see an advertisement
for a mobile text number beginning
82*** as it can cost a lot of money
- and especially if your youngsters
innocently call the numbers not knowing
what they are getting themselves into.
One
particular example: We saw an advertisement
on a music channel on Freeview targeted
at youngsters. You are told that there
is a competition for a DVD recorder
(in this example, other competitions
include an ipod). You ring the number
and they send you another question.
You have to answer five questions
correctly in all. At 50p a time this
costs £5 (as you pay 50p for
the text message you send, and 50p
for the text question they send you).
If you get all five questions right
and there is more than one winner
per round you go into a play off.
We have not been able to find out
how many rounds the play-off involves
and if you have to pay 50p + the 50p
for their call each time... If you
simply stop replying, hoping they
will go away, they then wait to tell
you about the next competition when
it is about to start, which costs
you 50p for that message and 50p for
the first question of the new competition!!!
So,
beware - it all looks like it's a
bit of fun for 50p, but it can turn
into an expensive nightmare as the
company continues sending text messages
until you unsubscribe from their service...
By the way, in this example, if you
want to unsubscribe by sms-text message
you have to pay another 50p... and
also, in this example, it isn't just
a case of texting STOP, you had to
go to their web site to find out the
correct code (if you texted stop you
still paid the 50p call charge but
you weren't unsubscribed!)
We
have not revealed the name of the
company involved and the 5 digit 82***
number for legal reasons.
If
you have a complaint about any premium
rate sms mobile service in the range
82000- 82999, they are regulated by
http://www.icstis.org.uk
you can complain on the web site.
media
inquiries: editor@thevoiceofreason.co.uk