Telephone
services in the UK have up until recently worked on the principle of 'the caller
pays'. This simply means if I telephone you I pay for the call, you don't have
to pay to receive my call. But we have discovered that this principle is no longer
always the case.
There
are now a range of services being offered in the sms-text message five digit short
codes beginning 82*** which allow companies to call you AT
PREMIUM RATES after you call them just once.
This
can cost up to £1.50 a call when THEY CALL YOU BACK.
This
is because, after one call to these numbers, you are deemed to have subscribed
to their premium rate service. And they can call you back repeatedly until you
unsubscribe.
Bear
this in mind when you see an advertisement for a mobile text number beginning
82*** as it can cost a lot of money - and especially if your youngsters innocently
call the numbers not knowing what they are getting themselves into.
One
particular example: We saw an advertisement on a music channel on Freeview targeted
at youngsters. You are told that there is a competition for a DVD recorder (in
this example, other competitions include an ipod). You ring the number and they
send you another question. You have to answer five questions correctly in all.
At 50p a time this costs £5 (as you pay 50p for the text message you send,
and 50p for the text question they send you). If you get all five questions right
and there is more than one winner per round you go into a play off. We have not
been able to find out how many rounds the play-off involves and if you have to
pay 50p + the 50p for their call each time... If you simply stop replying, hoping
they will go away, they then wait to tell you about the next competition when
it is about to start, which costs you 50p for that message and 50p for the first
question of the new competition!!!
So,
beware - it all looks like it's a bit of fun for 50p, but it can turn into an
expensive nightmare as the company continues sending text messages until you unsubscribe
from their service... By the way, in this example, if you want to unsubscribe
by sms-text message you have to pay another 50p... and also, in this example,
it isn't just a case of texting STOP, you had to go to their web site to find
out the correct code (if you texted stop you still paid the 50p call charge but
you weren't unsubscribed!)
We
have not revealed the name of the company involved and the 5 digit 82*** number
for legal reasons.
If
you have a complaint about any premium rate sms mobile service in the range 82000-
82999, they are regulated by http://www.icstis.org.uk
you can complain on the web site.
media
inquiries: editor@thevoiceofreason.co.uk